FAQ

You can solve these problems immediately Our goal is to solve your problems & questions as fast as possible - therefore we have created a short FAQ that allow you to solve the most common problems yourself in less than 5 minutes without having to contact support!

What size do I need?

Please check the size chart you find with every product, its always the 6th picture of every model.

I want to return my Item

Please contact or support via

support@weltenmann.com for the next steps.

I want to change my espadrilles

Please contact or support via

support@weltenmann.com for the next steps.

How do i wash my espadrilles?

Care tips for cotton Espadrilles

In order to enjoy our cotton-made Espadrilles for a long time, they require a special treatment. If they get dirty, you should clean them gently and make sure the cloth or brush you use is not too wet. Please note that our Espadrilles are not suitable for the washing machine.

First use a brush (e.g. a clean toothbrush) to remove dust, sand and other superficial dirt. If there are stains or a veil of dirt, you should apply a shoe cleaning foam to the fabric. Give the shoes enough time to dry afterwards, otherwise they could lose their shape. Light-colored cotton Espadrilles can be left to dry in the sun. Colorful or dark designs should be left to dry in the shade, otherwise the color may fade.

Care tips for suede Espadrilles

As with their cotton cronies, suede Espadrilles also require special care. Many cleaning products not only remove dirt from leather, but also grease, and leather needs a layer of grease to remain in good shape.

You should remove rough dirt from your shoes with a cleaning brush or toothbrush. Then clean your Espadrilles with cleaning foam for suede shoes. This contains additional care ingredients that nourish the leather and make it supple.

No water, please! ;-)

Espadrilles are fair weather shoes and do not get along with water. However, to make sure you don't get your feet wet so quickly if it does rain unexpectedly, we recommend that you impregnate the sole every now and then.

My espadrilles did not arrive

Please contact or support via

support@weltenmann.com for the next steps.

Is it called espadrilles or espandrillos?

Definitly espandrillos

My goods have not arrived

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support@weltenmann.com for the next steps.

How do i get my invoice

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support@weltenmann.com for the next steps.

i have an idea for a cool design